Are customers always right?

Lol, not all the time. Some customers are very rude and unreasonable. I’ve worked in a place where someone insulted the whole staff just because of a little delay. I believe respect should go both ways. Yes, customers are important, but they are not kings. A good business should stand firm sometimes, because people take advantage of that “customer is always right” line too much.

That statement is a lie! Some customers are wrong but they'll still argue. I remember when I was working retail, the entitlement I saw was apparently bad and some people are just unreasonable. Sometimes customers are right, sometimes it's pure madness they're displaying.

flower said:

Lol, not all the time. Some customers are very rude and unreasonable. I’ve worked in a place where someone insulted the whole staff just because of a little delay. I believe respect should go both ways. Yes, customers are important, but they are not kings. A good business should stand firm sometimes, because people take advantage of that “customer is always right” line too much.

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I don't think the customer was wrong in this case because when he/she is spending money, he/she wants the product/service on time; a little delay may cause frustration, and if I were a customer, I also may not have tolerated that delay.

Then concept of the customer being right is based on the context of the choices they make and pay for. If a customer wants to buy something that I think is not suitable for him, and I try to advise him otherwise, and he insists, the customer is right. That's because I may not truly understand his pain point and utility of the product. And more so, he is using his money to pay.

The customer being always right has never been in the context of character. When a customer acts unruly, they are wrong. And you should politely tell them so.

Sad as it is to admit, yes, customers are always right. It doesn't matter how bad you are being treated, employers expect you to always apologize to the customers so they don't get angry and walk away with their money. You can say that's not fair, but since when has life been fair?

No customers are not always right, this is just a saying to make people understand the importance of customers and how to treat them, not that they are literally always right.